Overview
TechSight/X BPM is a Web application built on the most advanced XML technology to create an innovative, highly flexible framework. It is designed for easy customization for industries where control management is essential to their success. The interface is a Web page, wizard, and dialog box all rolled into one, with the appearance of a Web page. Its innovative design provides maximum usability for a more user-friendly and productive experience.
TechSight/X BPM manages large and complex task-oriented business processes, and gives visibility to the workflow each step of the way. It helps you monitor and respond in real time to process-flow bottlenecks and empty queues, by making the necessary reassignments to keep change requests moving in the most efficient manner. TechSight/X BPM manages the relationships between the different activities in the change request, facilitating the maximum, efficient use of resources. TechSight/X BPM User Inbox displays the work users need to complete according to their user ID. A user can clearly see what work is ready for him to perform, without having to sort through extraneous assignments.
Features and Benefits
TechSight/X BPM reports give up-to-the-minute information on the progress of activities and performers. You can create a new report based on report types set up in the system. Open an existing report of the type you want to run, click Clear to delete the data from the last query, and enter the information you want to search for and then specify how you want the results displayed. Run the report, and the information you queried is returned, exactly the way you specified. Queried information is returned and displayed in grid or summary layout.
There are three default types of reports: change requests snapshot, change packages snapshot, and tasks snapshot. The fields available to query will be customized to your TechSight/X BPM installation. An ad hoc report can be configured in minutes to query any information in the system. Once a report has been configured, it can run one time or become a new report type.
TechSight/X BPM also provides a Dashboard to quickly and easily track the quantitative progress of any metric in a workflow. Create metrics, such as the different stage of an activity in a workflow (such as pending review or pending approval), and set thresholds that cause an alarm or warning to appear in the Dashboard when they are met. There is one Dashboard per user and it only displays information relevant to that user.
For a rapid and immediate indicator of the state of alarms and warnings per user, the TechSight/X BPM Health Level Indicator displays in the lower right corner of the interface. It is a number from 0 to 9 with a background color of green, yellow, or red indicating the status of the metrics configured in the Dashboard in relation to the thresholds set for them. When the status is 0 to 3 the background color is green, which indicates no thresholds are exceeded. When the status is 4 to 6 the background color is yellow, which indicates a warning threshold is exceeded. When the status is 7 to 9 the background color is red, which indicates an alarm threshold has been exceeded. Clicking the Health Level Indicator displays a report with a snapshot of graphs displaying the status of all Dashboard groups and their metrics.
Additionally, TechSight/X BPM provides contextual online help. This user documentation is provided in PDF for the user, but is indexed for direct linking to the correct page - based upon the user’s activity in the application. This documentation was developed using DITA, thereby allowing developers to easily adapt, modify, and publish documentation for a particular customer deployment.
